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Postage & Returns

Postage Times and details

Items in store are shipped same day as order. Some items are made to order or stocked off site. These items ship within 2-14 days. If you select Express Post the items will be sent Express as soon as they are ready for dispatch within the 14 day period, if required overnight we suggest you either call, note in comment section on order or email for stock confirmation. Customers will be contacted if any items are on backorder and cannot be supplied within the 14 day period. Our online store does not run a 'live inventory' therefore some items will occassionally be out of stock or on backorder. With clearance items stock will be allocated on order times, so first in best dressed.   

Orders that exceed a certain weight value will default to $0 postage and freight will be adjusted manually at the cheapest option available to the customer.

Returning an item for Exchange or Credit

Please lodge a return request through our website. Check our Terms & Conditions Page first to confirm your item is eligible for return.  Submit your return online using the below steps.  All returns must be lodged and approved via the website returns section.

- Log into your account

- Go to My Account (up the top left hand side)

- You then can select Completed Orders (far right hand side of the screen under the Manage Your Account menu)  

- Then select ‘Return Items’ on the order you wish to return

- This will take you to the next screen which has your items listed and from there you can select which item/items you wish to return.  You will need to fill in a reason for return and whether you want the item exchanged, replaced, repaired or a store credit.

- Your return request will then be processed by a staff member. Do not return your item until you have been advised by a staff member to do so.

 

When returning your item be sure to note the approved RA Number on the front of your parcel .