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Terms & Conditions

Payment By:

Credit card ( Mastercard, Visa and Bankcard ), Cheque or Money Order ( Funds to be cleared before shipping ). Direct deposit. Paypal.

Claims:

All claims must be notified within 48 hours of delivery.

Returns:

No returns will be accepted unless:

  • Notification of intent to return must be given within 7 days of receipt of goods.
  • An R.A. number must be obtained before goods are returned, goods returned without a R.A number will not be accepted.
  • Goods returned must be unused and in original unmarked packaging.
  • We will not accept any goods returned by C.O.D. delivery.
  • Made to order items (one off items) and items which are not stock standard lines, embroidered or of unusual sizing are not returnable.
  • No return on items that require refrigeration (ie tetnus injections, pregnancy tests etc...)

 

Goods returned for credit/exchange:

  • Credit/Exchange is for goods returned only.
  • No credit will be given for freight charges.
  • Some items Returned will attract a 20% restocking fee, these are items that are ordered in specially or sent direct from suppliers and not a stocked line.

**If you need to return an item, simply login to your
account, view the order using the "Complete Orders" link under the My
Account menu and click the Return Item(s) button. We'll notify you via e-mail
once we've received and processed the returned item.

Postage Times and details:

Items in store are shipped same day as order. Some items are made to order or stocked off site. These items ship within 2-14 days. If you select Express Post the items will be sent Express as soon as they are ready for dispatch within the 14 day period, if required overnight we suggest you either call, note in comment section on order or email for delivery confirmation. Customers will be contacted if any items are on backorder and cannot be supplied within the 14 day period. Our online store does not run a 'live inventory' therefore some items will occassionally be out of stock or on backorder. With clearance items stock will be allocated on order times, so first in best dressed.   

Orders that exceed a certain weight value will default to $0 postage and freight will be adjusted manually at the cheapest option available to the customer.